Cool nice little feature

 This I now will write about is a cool thing I found this morning 😊

I was in the search field looking for a conversation


Switchboard - the time is now

 Switchboard - Teams - API

There are many out there who runs operator based switchboard in Teams. Back in the days you might had a Lync/Skype based switchboard or attendant. Since the has been some "delay" for Teams, you might end up with a operator solution.
This can be good but also a issure. You need to use your mobile to answer, and sometimes we see lack of integrations with Teams.
There can't be transferd or dial to a sipaddress based address. You need to transfer to a phonenumber.
Why not get a solution where the operator/agent can transfer to:

  • - phonenumber
  • - sipaddress for the person
  • - to another queue

Then ofcourse you might also get AOUTH calendar integration, Teams presence, Mobile presence also if you need this and the Telco has this API. 

For a few day's ago I got this in my LinkedIN feed. "Varberg kommun has done this." 
I see for customers that are based in several countries with different telco operators, then you need one solutions for all countries. Then  a third party hosted from Azure will be your path to get a switchboard - Attendant or a Contact Center solutions.

My advice is that when you run Teams with "Enterprise Voice", you are in the cloud, well then  your Switchboard - Attendant should be in the cloud.

Want to know more, please take contact.