20/09/2021

Cool nice little feature

 This I now will write about is a cool thing I found this morning 😊

I was in the search field looking for a conversation

17/09/2021

Switchboard - the time is now

 Switchboard - Teams - API

There are many out there who runs operator based switchboard in Teams. Back in the days you might had a Lync/Skype based switchboard or attendant. Since the has been some "delay" for Teams, you might end up with a operator solution.
This can be good but also a issure. You need to use your mobile to answer, and sometimes we see lack of integrations with Teams.
There can't be transferd or dial to a sipaddress based address. You need to transfer to a phonenumber.
Why not get a solution where the operator/agent can transfer to:

  • - phonenumber
  • - sipaddress for the person
  • - to another queue

Then ofcourse you might also get AOUTH calendar integration, Teams presence, Mobile presence also if you need this and the Telco has this API. 

For a few day's ago I got this in my LinkedIN feed. "Varberg kommun has done this." 
I see for customers that are based in several countries with different telco operators, then you need one solutions for all countries. Then  a third party hosted from Azure will be your path to get a switchboard - Attendant or a Contact Center solutions.

My advice is that when you run Teams with "Enterprise Voice", you are in the cloud, well then  your Switchboard - Attendant should be in the cloud.

Want to know more, please take contact.

03/08/2021

Poly VVX and 3PIP

 Poly VVX 201,301 and 401 running 3PIP

After migrate one of my customer from Skype for Business server 2015 and hybrid, with Enterprise voice we started to plan for the VVX together with 3PIP.
For some time we saw that the VVX phones where working fine, but some started to logout for some reason after 48-72 hours. And the we was not able to login to them again.

07/06/2021

New headset and speaker, wow I'm impressed

 On friday last week I got the text message from postal service that my package from Poly Norway has arrived. Since I just love headset and gadgets, I just ran over to the store to get it.

The package was a bit heavy and it did contains:

3 pcs of Poly chocolate that looked like Poly Sync-20

1 pcs of Poly Focus-2

1 pcs of Poly Sync-20

I did the unwrapping in a hurry and was so excited to start testing this. 

11/05/2021

Teams Powershell 2.3.1 update

 Last week I wrote about the new Teams Powershell module. 2.3.0 and at that time my advice was that do not install it  It's kind of looked that Microsoft "killed" direct Routing.

Yesterday, they came out with a new version. The 2.3.1 and they listened.

According to this link: https://www.linkedin.com/pulse/microsoft-release-fix-microsoftteams-module-v231-elazar-ohayon/?trackingId=noNU3nzxRRKk%2BrpWym%2BqIQ%3D%3D

and I have tested it my self, and now we are back on track.

#ThanksMicroSoft


06/05/2021

Powershell 2.3.0 or Powershell 2.0.0 and more

 Well it's been a while. Today I plan do record a new Podcast from Teams Cast Away.  My guest today is Thorbjørn Værp an MVP from PointTaken. So you better check out where you listen to podcast.

Powershell 2.3.0 or 2.0.0 that is the question

28/04/2021

M365virtualMarathon, Sharepoint Saturday Virtual Cologne 2021 and more

 Whooo hooo, what a week. First two sessions on #M365VM, one went down because Teams in EU and Asia was down :-( 

Then the second session "Direct Routing VS Calling Plans" went real good. 

And this morning I woke up to the cool Email. Your Session at SharePoint Saturday Cologne 2021 (virtual) 29th may has been accecpted. #Prowd


Yealink WH66/67 new firmware out! 

Some days ago Yealink come out with a new firmware. This is some of the feature that has come in the new frimware. You find all here: 
https://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=386