Use Teams on moblie as a Walkie Talkie

Walkie Talkie for mobile users

 This is a feature some of my customers has start to investigate to use. I have tested it out and this is pretty cool,  when you need to send out a short message to your Team.

It's almost time to wrapup 2021

 2021 is almost gone

It's time to wrapup 2021, and what a Year. We have been in a lockdown most of the year. Work from home are the new standard or even more hybrid working.

Here are some tips and tricks to end 2021. 

SIP devices in TAC (Teams Admin Center)

 SIP Devices in TAC

Have you noticed this in Teams Admin Center?

Teams Direct Routing, Dyn365 Customer Service Omnichannel Voice

 There has been a little while since I lasted blogged here. But the one who is waiting for some are gonna get something good.

Some history

Omnichannel meens that there are several media who can be queued into your contact center. It can be SMS, email, chat, Facebook, WhatApp, LinkedIN and more. So this is not something new that Microsoft has created. I started in around 2005 to deliver this. So it's quite old but very usefull.

Yealink MP54 and MP56 Teams Deskphone

 Finaly back in the office. Here there was two phones waiting for me.

Thank you Yealink for the new firmware

 As for a long time I have been using Yealink WH66. Last week we got a new firmware. And what a change.

It's not perfect, but way much better than before. So here comes the highlights of the new firmware:

New Operator Connect - From 11 to 22

 So, for now the Operator Connect i TAC (Teams Admin Center) has got from 11 to 22. And the service now are in GA.

Cool nice little feature

 This I now will write about is a cool thing I found this morning 😊

I was in the search field looking for a conversation

Switchboard - the time is now

 Switchboard - Teams - API

There are many out there who runs operator based switchboard in Teams. Back in the days you might had a Lync/Skype based switchboard or attendant. Since the has been some "delay" for Teams, you might end up with a operator solution.

This can be good but also a issure. You need to use your mobile to answer, and sometimes we see lack of integrations with Teams.

There can't be transferd or dial to a sipaddress based address. You need to transfer to a phonenumber.

Why not get a solution where the operator/agent can transfer to:

• - phonenumber
• - sipaddress for the person
• - to another queue

Then ofcourse you might also get AOUTH calendar integration, Teams presence, Mobile presence also if you need this and the Telco has this API. 

For a few day's ago I got this in my LinkedIN feed. "Varberg kommun has done this." 

I see for customers that are based in several countries with different telco operators, then you need one solutions for all countries. Then  a third party hosted from Azure will be your path to get a switchboard - Attendant or a Contact Center solutions.

My advice is that when you run Teams with "Enterprise Voice", you are in the cloud, well then  your Switchboard - Attendant should be in the cloud.

Want to know more, please take contact.

Poly VVX and 3PIP

 Poly VVX 201,301 and 401 running 3PIP

After migrate one of my customer from Skype for Business server 2015 and hybrid, with Enterprise voice we started to plan for the VVX together with 3PIP.

For some time we saw that the VVX phones where working fine, but some started to logout for some reason after 48-72 hours. And the we was not able to login to them again.

New headset and speaker, wow I'm impressed

 On friday last week I got the text message from postal service that my package from Poly Norway has arrived. Since I just love headset and gadgets, I just ran over to the store to get it.

The package was a bit heavy and it did contains:

3 pcs of Poly chocolate that looked like Poly Sync-20

1 pcs of Poly Focus-2

1 pcs of Poly Sync-20

I did the unwrapping in a hurry and was so excited to start testing this. 

Teams Powershell 2.3.1 update

 Last week I wrote about the new Teams Powershell module. 2.3.0 and at that time my advice was that do not install it  It's kind of looked that Microsoft "killed" direct Routing.

Yesterday, they came out with a new version. The 2.3.1 and they listened.

According to this link: https://www.linkedin.com/pulse/microsoft-release-fix-microsoftteams-module-v231-elazar-ohayon/?trackingId=noNU3nzxRRKk%2BrpWym%2BqIQ%3D%3D

and I have tested it my self, and now we are back on track.

#ThanksMicroSoft

Powershell 2.3.0 or Powershell 2.0.0 and more

 Well it's been a while. Today I plan do record a new Podcast from Teams Cast Away.  My guest today is Thorbjørn Værp an MVP from PointTaken. So you better check out where you listen to podcast.

Powershell 2.3.0 or 2.0.0 that is the question

M365virtualMarathon, Sharepoint Saturday Virtual Cologne 2021 and more

 Whooo hooo, what a week. First two sessions on #M365VM, one went down because Teams in EU and Asia was down :-( 

Then the second session "Direct Routing VS Calling Plans" went real good. 

And this morning I woke up to the cool Email. Your Session at SharePoint Saturday Cologne 2021 (virtual) 29th may has been accecpted. #Prowd

Yealink WH66/67 new firmware out! 

Some days ago Yealink come out with a new firmware. This is some of the feature that has come in the new frimware. You find all here: 

https://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=386

Teams meeting settings in Outlook and more

 Hello Readers, there are lot's of new stuff happening today.

Teams Powershell 2.0 - Lifehack - Podcast #6

Teams Powershell 2.0.0 

Yesterday I installed Teams powershell module 2.0.0 from this localtion.

Today the fun begin when I was planning to run some connection to my tenant.

Yealink WH66 and Podcast

 Another week is knocking on our door. Just before the weekend entered I got a new toy to test.

I got the Yealink WH66 delivered. And here my first notes on this one.

Podcast, Scottish Summit, Virtual Ignite and more

 On wednesday this week I have a great visitor at my Norwegian podcast. MVP Malin Martnes was there where we spent about 30 minutes talking about CRM and Teams.

You find the podcast here or where you listen to podcasts. Did you know that all my guests get a few stickers for they computers. 

This is the Sticker you get!!

Tomorrow I will have a session and work at the Scottish Summit Virtual 2021.  Hope you got at ticket and that you will join my session at 11:00 AM CET or 10:00 AM GMT. The sessionen is named Direct Routing vs CallingPlan.

Scottish Summit Virtual 2021 and more

 Another week and it's been a few weeks since last time. So what's new?

Scottish Summit Virtual 2021

I will speak at this virtual event. What I bring to the table is 45 minutes where I explain the difference between Direct Routing vs Calling Plan. Why, how and when. And some nice Lifehacks as well.

So on february 27th at 11AM (10AM GMT) I will do this.

Want Tickets? Go here

I will also do voluntary work this day also for the Scottish Summit. Hope you will have the time to join this show tons of good stuff.

Something else

One of the things I noticed is that you now can have multiple popout in Teams. 

Read more about it here. Just look for this 

Well that's all for today. More later to come.

Preview - Podcast and some great feature

 New month and here comes some news stuff. If you is like me who loves new features in Teams well, why not try out the preview of Teams features?

Tendfor - Teams- PSTN Calling

Well folks, I have known this for a while but now it's out. PSTN Calling for switchboard using Graph API is here. First out is ofcourse Tendfor. If you click on the link you will find all about in LinkedIN where they published it.

Cool new stuff for Teams

YeaLink new products

Yesterday I was on pre-recorded webinar with Yealink. This was about the new products that are just around the corner.

This was some of the tools they showed at 

Based on what I saw there, this is pretty cool. You can answer a Teams call and place this on hold when you get a mobile call. Then merge all those into a conference call. 

Looking forward to get my hands on the YeaLink WH66. And from what I have heard it will come after the Chinese New Year and the price is real good.

Channel calendar - New feature

 The new year just start with a new feature in Teams. Here comes the Channel Calendar.

This is great new feature for Teams. 

Important about the channel calendar!!!!

I have tested this out and found that this feature is not a part of the "private" channel. You can use is in a open channel, but not in private. It's important to be aware of this!!!

And one more thing, it's just 199 days until Skype Online is switched off.

New Year and lot's happens

 First of all happy new year. Let's hope 2021 will be better than 2020. But things happens around the world and here some news.

Podcast

I started at the end of this year a new podcast. It's in Norwegian and is called Teams Cast Away and you find here on Spotify. Soon Episode #2 will be out.