Dyn365Sales - Teams Telephony

 Some times things just happes and then it result in a blogpost. This post is one of this.What just happened?

Dynamics365 Sales - Teams Telephony

I have worked and did some investigation on Dyn365Sales and how to get this working together with Teams and Telephony in Teams.

Teams got Cast

Teams client got CAST for MAC and Windows

One feature that I saw yesterday was CAST. From the three ... you will now get the 

Commsverse 2022 Mercedes Benz World UK

 Did you know that in June, from the 29-30th there is a hybrid event named Commsverse 2022. 

You find the link here. And what a lineup with speakers. 

New headset on the market. Welcome Yealink BH72

 Finaly, when I got back to the office today, I have got my new toy. As many of you know out there I just love new gadgets. This time I got the Yealink BH72 with charging stand for Teams.

First of all, this is a Teams Certfied Headset.

Teams Powershell module 4.0.0

 Today we got a new version of the Teams Powershell module. 

This is the new current version. You can download it here.

Are you running other versions or preview, please use the -Force element to upgrade

SIP devices in Teams, Tendfor Certified for Teams using API

 Hi readers. Great to be out here again with some news. After 10 days with Covid-19 and other issues. Now it's time to bring som great news to you readers.

More changes to Teams Powershell

 Teams Powershell changes

As you for sure might have see in the M365 admin center, you might have got this message

Dyn365 Customer Service Omnichannel Voice - How we did it

Introduction

This blog would not have been written if there has not been for the great people and skill of the following personal:

Thomas Sandsør from PointTaken AS 

Tricia Sinclair from Avanade (UK)

Kai Stenberg from blinQ AS

How to get Voice in Dynamics365 CS

When starting to plan for Dynamics365 Customer Service Omnichannel Voice, well be aware that one of your options will be to use Direct Routing.

Direct Routing in Azure Communication Service (ACS) are still in preview.

So how did we do it?

Changes in Set-CSUser in Teams Powershell

 For a customer I helped them enable a user for Voice in Teams. Now there are changes comming, so you need to update your scripts. Ran this

Set-CsUser -Identity "sip:fornavn.etternavn@kunde.no" -EnterpriseVoiceEnabled $true -HostedVoiceMail $false -OnPremLineURI tel:+47xxxxxx

Then I get this as a warning

WARNING: OnPremLineURI will be deprecated. Please use LineURI to update user's phone number.

The syntax did work, but for future use you will need to update your scrips to this

Set-CsUser -Identity "sip:fornavn.etternavn@kunde.no" -EnterpriseVoiceEnabled $true -HostedVoiceMail $false -LineURI tel:+47xxxxxx