Some times things just happes and then it result in a blogpost. This post is one of this.What just happened?
Hi readers. Great to be out here again with some news. After 10 days with Covid-19 and other issues. Now it's time to bring som great news to you readers.
How to get Voice in Dynamics365 CS
When starting to plan for Dynamics365 Customer Service Omnichannel Voice, well be aware that one of your options will be to use Direct Routing.
Direct Routing in Azure Communication Service (ACS) are still in preview.
So how did we do it?
For a customer I helped them enable a user for Voice in Teams. Now there are changes comming, so you need to update your scripts. Ran this
Set-CsUser -Identity "sip:email@example.com" -EnterpriseVoiceEnabled $true -HostedVoiceMail $false -OnPremLineURI tel:+47xxxxxx
Then I get this as a warning