How to get Voice in Dynamics365 CS
When starting to plan for Dynamics365 Customer Service Omnichannel Voice, well be aware that one of your options will be to use Direct Routing.
Direct Routing in Azure Communication Service (ACS) are still in preview.
So how did we do it?
For a customer I helped them enable a user for Voice in Teams. Now there are changes comming, so you need to update your scripts. Ran this
Set-CsUser -Identity "sip:firstname.lastname@example.org" -EnterpriseVoiceEnabled $true -HostedVoiceMail $false -OnPremLineURI tel:+47xxxxxx
Then I get this as a warning