Microsoft Teams Telephony is a cloud-based phone system that integrates with M365 Copilot, a powerful AI assistant that helps you optimize your productivity and collaboration.
In this blogpost, we will explore how Teams Telephony and
M365 Copilot work together to enhance your communication experience, streamline
your workflows, and save you time and money.
Teams Telephony and M365 Copilot
In today’s fast-paced business landscape,
effective communication is the cornerstone of success. Whether you’re
collaborating with colleagues across the globe or connecting with clients,
having a reliable and integrated communication platform is essential. Enter Microsoft
Teams Telephony and the innovative companion, M365 Copilot.
Whether you need to make or receive calls, schedule
meetings, transcribe conversations, or automate tasks, Teams Telephony and M365
Copilot have you covered.
Picture is created by Copilot and ChatGPT-4.0
Teams Telephony: Bridging the Gap
Microsoft Teams, already a powerhouse for team
collaboration, has expanded its capabilities to include telephony services.
With Teams Telephony, you can seamlessly integrate voice calls, video
conferencing, and chat—all within a single interface. Say goodbye to juggling
multiple apps and hello to streamlined communication.
As you might
know already when using Microsoft Teams with telephony, you will get more done
in shorter time. Microsoft Teams Voice supports all kind of scenarios.
- You can bring your own solutions to integrate with Teams, Direct Routing. Bring your SBC and Telco. Manage it all by your self or by a partner who knows this.
- Microsoft can be your telco provider; this is called Calling Plans. Here you choose domestic or international calling. You can port your numbers or get numbers from Microsoft. Pay upfront or Pay As You GO. Depends on how you want it.
- Operator Connect. Speak to your telco provider and manage all you phone numbers in Teams Admin Center.
- Teams Phone Mobile, here we use just your mobile numbers. Speak to your mobile operator to see if they provide this service.
The we have
switchboard/Attendants and Contact Center. There are different ISV or Telco
based. My advice is someone who support all the phone systems that Teams
support. As mentioned, a bit up her. Then also choose one that is telco
independent, so if you are switching telco provider, you don’t have to change
switchboard/Attendant or Contact Center platform.
Then find one
that is in “the cloud” and as a hosted platform and has the functionality that
you need. Make sure they have support and has only used Microsoft Graph
building the solutions. And check the costs and how speak to reference
customers using their product.
Then of course
we need to investigate the integration part. Can they integrate with Teams, CRM,
Ticketing system and other services. What about how to build your own reports
using PowerBI. All these are considerations that has to be a part of your specifications
for you contact center or attendant.
Copilot: Your AI Co-Pilot
Imagine having an intelligent assistant by
your side, anticipating your needs, and providing real-time support. That is
precisely what M365 Copilot offers. As an AI companion, it assists you in
various tasks, from answering questions to generating creative content. It is
like having a copilot for your digital journey.
When you combine M365 Copilot into Microsoft
Teams you get a powerful tool. You will get functionality for your meeting. It
will function as your secretary, taking notes. Recap the meeting if you are
late for the meeting. Copilot in Teams can also be used in Channels, Teams and
work together with lists and more.
In Teams telephony using
AutoAttendant/CallQueues, Copilot can do transcript of the call, list what isn’t
solved before transferring the call futher. That will give you advantages and
better customer service.