Unlocking Seamless Communication

Microsoft Teams Telephony is a cloud-based phone system that integrates with M365 Copilot, a powerful AI assistant that helps you optimize your productivity and collaboration.

In this blogpost, we will explore how Teams Telephony and M365 Copilot work together to enhance your communication experience, streamline your workflows, and save you time and money.

Microsoft Teams Telephony and M365 Copilot

In today’s fast-paced business landscape, effective communication is the cornerstone of success. Whether you’re collaborating with colleagues across the globe or connecting with clients, having a reliable and integrated communication platform is essential. Enter Microsoft Teams Telephony and the innovative companion, M365 Copilot.

Whether you need to make or receive calls, schedule meetings, transcribe conversations, or automate tasks, Teams Telephony and M365 Copilot have you covered.

Picture is created by Copilot and ChatGPT-4.0

Microsoft Teams Telephony: Bridging the Gap

Microsoft Teams, already a powerhouse for team collaboration, has expanded its capabilities to include telephony services. With Teams Telephony, you can seamlessly integrate voice calls, video conferencing, and chat—all within a single interface. Say goodbye to juggling multiple apps and hello to streamlined communication.

As you might know already when using Microsoft Teams with telephony, you will get more done in shorter time. Microsoft Teams Voice supports all kind of scenarios.

• You can bring your own solutions to integrate with Teams, Direct Routing. Bring your SBC and Telco. Manage it all by your self or by a partner who knows this.
• Microsoft can be your telco provider; this is called Calling Plans. Here you choose domestic or international calling. You can port your numbers or get numbers from Microsoft. Pay upfront or Pay As You GO.  Depends on how you want it.
• Operator Connect. Speak to your telco provider and manage all you phone numbers in Teams Admin Center.
• Teams Phone Mobile, here we use just your mobile numbers. Speak to your mobile operator to see if they provide this service.

The we have switchboard/Attendants and Contact Center. There are different ISV or Telco based. My advice is someone who support all the phone systems that Teams support. As mentioned, a bit up her. Then also choose one that is telco independent, so if you are switching telco provider, you don’t have to change switchboard/Attendant or Contact Center platform.

Then find one that is in “the cloud” and as a hosted platform and has the functionality that you need. Make sure they have support and has only used Microsoft Graph building the solutions. And check the costs and how speak to reference customers using their product.

Then of course we need to investigate the integration part. Can they integrate with Teams, CRM, Ticketing system and other services. What about how to build your own reports using PowerBI. All these are considerations that has to be a part of your specifications for you contact center or attendant.

M365 Copilot: Your AI Co-Pilot

Imagine having an intelligent assistant by your side, anticipating your needs, and providing real-time support. That is precisely what M365 Copilot offers. As an AI companion, it assists you in various tasks, from answering questions to generating creative content. It is like having a copilot for your digital journey.

When you combine M365 Copilot into Microsoft Teams you get a powerful tool. You will get functionality for your meeting. It will function as your secretary, taking notes. Recap the meeting if you are late for the meeting. Copilot in Teams can also be used in Channels, Teams and work together with lists and more.

In Teams telephony using AutoAttendant/CallQueues, Copilot can do transcript of the call, list what isn’t solved before transferring the call futher. That will give you advantages and better customer service.

Buckle up—we’re about to take off into the world of seamless connectivity!