05/05/2019

New settings in CQ and AA

CQ and AA? What? well CallQueues and AutoAttendant. Lots of new changes there.
On Friday I started to look into this. And there are some major changes:
First it has been moved from the legacy portal to Teams portal (huge step).
It now looks like this:
Then you need a Resource account who is defined under Org-Wide-Settings. When this is made you need to if you shall use this with Direct Routing, it need an licence. Then you can use E1,E3 or E5 and you need to add phonesystem aswell.
When that is done you can just follow this guide: https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts

Now you can start to build your CQ and AA.

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