16/10/2014

Error in the event log after upgrade from Lync 2010 to Lync 2013, try to resolve the old pool

I have been struggle With an error in the eventlog telling that the fronend server tries to replicate to the old dedeployed Lync 2010 server after uninstalled the old server and fileshare.
Working together With Microsoft support we found that the error was related to the XDS database was not updated or contained the correct information.

What I did to solve this and remove the error from the event log was the following:
On the XDS database we tried to remove the poolID With this SQL command:
The query to delete the row should like this, but double check it just in case
DELETE FROM rtc.dbo.pool
WHERE PoolId=2

this gave me an Error like this:
Msg 547, Level 16, State 0, Line 1
The DELETE statement conflicted with the REFERENCE constraint "FK_PoolId". The conflict occurred in database "rtc", table "dbo.MeetingIdAuthority", column 'PoolId'.
The statement has been terminated.

Then I went into this table and deleted the FK from there.
Then I tried the first command again.
Then I got an other error referring to some other table that gave me an error on the Forreign Keys. Tried to find out who I should delete but was not sure since the reference for this was just numbers and they did not make any sence.

Then I did an restart of the Filetransfer service and Master replica and replicator services on the Lync 2013 Frontend, and checked the event log and the error was gone.
Now I did not understand a thing......this was strange, very strange.

It's important if you tries to fix an error like this, please take an backup of your XDS database so that you can be sure to restore your database if anything goes wrong.

3 comments:

  1. Did PSS admit that was (is?) a bug in the product, or this was just some x-files issue, and the next time it will happen with somebody else on the planet..?
    soder

    ReplyDelete
  2. Hi, this has been more of an X-files episode than an bug. For me it sounds like they have seen this before somewhere else.

    /Kai

    ReplyDelete
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    visit more info Skype Help and Call +1-800-231-4635 USA (Toll Free).

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